Terms & Conditions
The Furniture House
5 Hansa Court,
North lynn IND. Estate,
Contact – 01553 776175
TERMS & CONDITIONS
You’re Right to Cancel or Return an item.
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.
This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault.
Had a change of heart after placing your order?
Whatever the reason, you can cancel your order at any time prior to delivery with no charges. All you need to do is advise us in either by phone call to 01553 776175 or email firstname.lastname@example.org
Decided not to keep your purchase?
Just notify us by calling 01553 776175 within 14 calendar days from the day you receive your order.
Reporting a damaged problem
Once your order has been unwrapped in your home and there are signs of transit damage, a member of our delivery team will liaise with you to sort out the problem whenever possible.
If the furniture is usable, despite the damage, we're happy for you to go ahead and use it.
Our delivery team will then complete an incident report form to record the problem and ask you to sign it. They may also take photographs to accompany the paperwork
The incident report form will be returned to the store, logged against your order number, and assessed to determine next steps.
One of our staff will contact you and arrange to visit and repair the problem to manufacturing standards, generally within seven days. If he or she cannot resolve the matter on the first visit and parts are required, we will try to source them as quickly as possible.
In the event that a repair cannot be made, we will replace the furniture, or give you a full refund. Goods that are deemed faulty revert to the ownership of the Furniture House, and must be in our possession before any money is refunded.
Purchasing Cancelled Orders or Ex Display Products?
These products have been heavily reduced therefore are not covered by manufacturer warranty and are sold as seen. These are clearly marked in store and our staff will have advised you upon purchased of a clearance/ex display item.
Upholstery items that are display in store as brand new or are ordered in from one of our suppliers will be supplied with 12 months of manufacturer warranty. This warranty will cover any faults during the manufacturing process. Please be aware that fabrics are not covered by warranty and we do recommend stain guarding your upholstery. Please check manufacturer instructions of your upholstery.